Refund Policy

Last updated: October 13, 2026

This page explains when Bentahay gives money back. Bentahay is run by Lacrix IT Solutions, registered with the Department of Trade and Industry. Our Terms of Use say the same things in sections 7.7, 8 and 9.

1. The short version

Apart from yearly plans (section 3) and the cases in section 4, we do not give refunds for a plan you paid for. You can cancel at any time. You keep your plan until the end of the period you already paid for, and that period is not refunded.

2. The free plan and the free trial

The free plan and the 14-day free trial cost nothing. Nothing is charged, so there is nothing to refund. When the trial ends, your account moves to the free plan by itself. You only pay if you choose a paid plan and pay for it.

3. Paid plans

• Monthly plans: cancel at any time. You keep your plan until the end of the month you paid for. That month is not refunded.
• Yearly plans (paid 12 months ahead): you can cancel at any time and ask for the unused part back. We count each month you used at the monthly price of your plan, and refund the rest. A month counts as used once it has started. Example: you paid ₱4,990 for a year on the ₱499 founder plan and cancel 2 months and 10 days in - 3 months x ₱499 = ₱1,497 used, so we refund ₱3,493. After 10 months there is nothing left to refund. Your plan ends on the day we send the refund. We send it the same way you paid, within 7 days after you ask.
• AI top-ups: not refunded.
• Price changes: if we change the price of your plan, we email you at least 30 days before it applies. You can cancel before then and you will not pay the new price.

4. When we do give money back

• We close your paid account for a reason other than fraud, a fake sale or a fake buyer: we refund the unused part of the period you paid for.
• We remove something important from a paid plan you are using: we tell you first by email, and we refund the unused part of the period you paid for.
• A payment mistake - you were charged twice, charged the wrong amount, or charged for something you did not choose: we return the extra amount in full, the same way you paid, within 7 days after we confirm the mistake.
• A renewal charged after you cancelled counts as a payment mistake. We return it in full.

5. When we do not give money back

• You changed your mind, or you did not use your plan.
• You did not get the inquiries or sales you hoped for. Bentahay does not promise results.
• We closed your account because of fraud, a fake sale or a fake buyer.

6. How to ask

Email hello@bentahay.com with your brokerage name, the date and amount you paid, and the payment reference. We confirm we got your email within 2 business days, and we give you an answer within 7 days.

When a refund is due, we send it back the same way you paid. A payment mistake is returned within the 7 days in section 4.

7. Contact

Questions about this policy: hello@bentahay.com
Lacrix IT Solutions, Unit 505 Parc House II, 21 EDSA, Guadalupe Nuevo, Makati, Philippines