Privacy notice

Your name, and whichever of your email address, phone number and message you choose to give us. We also record which listing you inquired about, when, and how you arrived at the page.

First, to pass your inquiry to the broker who is selling that property, so they can reply to you. That is why we ask for your details, and apart from the price alerts below, it is the only thing your name and contact details are used for.

Only if you ask: price alerts. If you tap "Get a price-drop alert", we keep your email address and the listing you chose, and email you if its price drops or it becomes available again. Each email has a one-tap link to stop. The broker sees only how many people are waiting, never who. When you stop, we keep a note that you stopped, so nobody else can switch it back on with your address.

Second, to learn what buyers are looking for - budgets, areas, sizes, how people plan to pay - so we can tell brokers what the market is actually asking for. This never uses your name or your contact details, and item 4 sets out exactly what is kept.

By sending this, your details go to the listing broker so they can reply, and you agree to the privacy notice.

Your details are stored securely. They are read by the broker you inquired with and by the small team running this service. If the broker uses an AI assistant, the text of your messages is also sent to an AI company to write a reply - see item 5. We do not sell your details to anybody.

The broker listing that property, always - that is what sending the inquiry does, and it is the only reason we ask for your details.

What the broker does next is theirs, not ours. Once your inquiry reaches them they hold your details as well, and if they want to tell you about other properties they must ask you themselves. We do not grant them that permission on your behalf and we cannot withdraw it for you.

What we learn from inquiries. We study what buyers are asking for - not only how many people ask about an area, a size or a price band, but what they tell us they need: the budget they mention, whether they plan to pay cash or use a bank or Pag-IBIG loan, and how many different properties they ask about. This is how we tell brokers what buyers in their area actually want.

We keep that separate from who you are. What we keep for this holds no name, no contact details, no message and no date more exact than the month. A budget is recorded as a broad range, never the exact figure. Nothing in it points back to you, and it is never used to contact you.

While we still hold your inquiry, we can see that two inquiries came from the same person, so we can tell one buyer asking about four properties from four buyers asking about one. Once it is deleted, only the totals remain.

If you use the affordability calculator and leave the sentence about your budget in your message, that budget is included as a broad range - never the exact figure, which is not sent to us at all. Delete that sentence before you send and nothing about your budget is recorded anywhere.

We also use suppliers to run the service - hosting, a database, and an email provider. They process your details only to deliver it and cannot use them for anything else.

Some brokers use an AI assistant to answer buyers' questions about a property. When it is on, the text of your messages and the property's details are sent to OpenAI - or to Anthropic if OpenAI is down - to write the reply. Your name, email and phone number are not sent unless you type them into a message.

The assistant answers only from what the broker published about the property and the answers the broker wrote for buyers, and every reply it sends is marked as written by AI. Anything else - for example a loan approval, or a question the broker has not answered - goes to the broker. We do not make automated decisions about you.

Lacrix IT Solutions, registered with the Department of Trade and Industry. Questions and requests: legal@bentahay.com.

The broker you inquire with is separately responsible for their own copy of your inquiry, as their own client record.

The raw copy of your submission is deleted automatically after 30 days.

The inquiry itself stays with the broker you contacted, and with us on their behalf, so they can act on it. We keep it until you ask us to delete it. You can do that at any time, and it removes your details from every brokerage you contacted through us.

The combined totals are kept longer. They hold no name, no contact details, no message and no date more exact than the month, so nothing in them points back to you.

The totals have no deletion date. They are kept because they are what we learn from, and they hold nothing that identifies anyone.

If you uploaded a listing rather than inquired about one, and never finished claiming the page it made, we delete the whole thing - the page, the photos and the file you sent - after 30 days. You do not have to ask.

The broker you contacted keeps their own copy on their own terms. Ask them directly to delete it - we cannot do that for you.

You can ask us at any time to:

• show you what we hold about you
• correct anything that is wrong
• give you a copy in a format you can take elsewhere
• delete your details, or stop using them
• stop sending you messages - every message we send has a one-click unsubscribe link

Delete my details - we email you a link to check it is you, then erase your name, email, phone and message from every brokerage you contacted through us.

One honest limit: deleting your details removes them from us. The broker you inquired with keeps their own record of that inquiry, which is theirs and which you would need to ask them about.

You can also complain to the National Privacy Commission if you think we have handled your details wrongly - privacy.gov.ph.

Six things, all ours. None is used for advertising, and none follows you to other websites.

• A small cookie that remembers where you arrived from - for example, that you came from a Facebook post rather than a search. It lets us tell a broker which of their posts is working. It lasts 30 days and it does not identify you.
• A timestamp saved in your browser for each listing page you open, so that reloading a page is not counted as a second visitor. It holds nothing but the time, and it is never sent anywhere.
• A small cookie that counts free uploads from this browser, so one person cannot use the free listing upload many times a day. It holds a random code, not your name, and lasts one year.
• On a busy day, two short cookies for the email check: one holds the email you typed, so we can finish the check and tell you when a waiting upload is ready; the other remembers you confirmed it. Both last 30 minutes at most.
• A cookie that keeps your conversation with a broker open on this device, so their replies reach you here. It holds a random code, not your name.
• If you are a broker: a cookie that keeps you signed in.

The security check on the inquiry form is provided by Cloudflare and may set its own storage in order to tell a person from an automated script. We run no advertising trackers and no analytics from other companies.

If you press “View map” on a listing, the map comes from Google Maps, which receives your internet address, the area shown, and how you move around the map.

You can clear them at any time in your browser settings. The pages still work without them - clearing the chat cookie means you reopen your conversation from the link in your email, and clearing the sign-in cookie means signing in again.